Q. What is a flash sale?
A. A flash sale is a discount or promotion for a short period of time. These products will have a count down clock on them to show you when they expire. The quantity is limited, which means the discounts are higher or more significant than run-of-the-mill promotions
To be notified of the next flash sale click here
Q. What is a 3 day sale?
A. A 3 day sale is a discount or promotion for 3 days only. The quantity is limited, which means the discounts are higher or more significant than run-of-the-mill promotions
To be notified of the 3 day sale click here
Q. Will I receive an email to let me know that my order has been dispatched?
A. Yes, once your order has been dispatched you will receive an email to confirm this as well as a tracking number and instructions on how to track your order.
Q. I have lost my password, how do I reset it?
A. Click the ‘Forgot your password’ link, follow the prompts and an email with a verification code will be emailed out to you, so you can reset you password.
Q. I have lost my username, how do I retrieve it?
A. Click the 'Forgot your username' link, follow the prompts and an email with your username will be emailed out to you.
Q. Do I need to create an account in order to buy online?
A. Yes, simply click the Create a new account page and fill out your details. It's easy to do!
Q. Can I store more than one delivery address in my account?
A. Yes. Simply login and once a product is added in your cart, click ‘proceed to checkout’ button. Then click 'new' and enter your new address. Once you have entered your new address, highlight the one that you would like to have your products delivered to.
Q. Can I place an order over the via the telephone, email or fax?
A. Currently we do not process orders via the telephone, email or fax. We recommend you use our website to place orders as it is far more secure.
Q.Do I have to be over 18 to make a purchase?
A. Yes, Pulpit Cellars supports responsible service of alcohol. You will be required to provide I.D. on delivery.
Q. What happens if the product is out of stock?
A. We will contact you and offer an alternative product or vintage, or the option to cancel your order.
Q. How do I change or cancel an order?
Q. What type of payment do you accept?
A. We accept MasterCard or Visa.
Q. Is this website safe to buy from?
A. Yes, to protect your user information we suggest that you make sure you log out when using a shared computer.
Q. How do I know if my payment hasn't gone through?
A. You will be notified instantly and Pulpit Cellars will be in touch with you.
Q. What is the cost and where do you delivery to?
A. For all your delivery questions, please click here or the delivery tab in the menu.
Q. What happens if I am not at home to receive delivery?
A. We will not leave goods unattended. The courier will leave a calling card behind for you to arrange a suitable re-delivery.
Q. Do deliveries require a signature?
A. Yes, as Pulpit Cellars supports the responsible service of alcohol. It is against the law to sell or supply alcohol to minors. Due to licensing laws you must be 18 years of age or over in order to place an order and receive delivery.